tag:blogger.com,1999:blog-6053415389447235937.post1031086214977304840..comments2023-10-28T00:51:22.112-07:00Comments on MiKael's Mania - Arabian Horses: Laube Litening Clipper - Customer Service Help RequestedRising Rainbowhttp://www.blogger.com/profile/04239592070775412669noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-6053415389447235937.post-65407497869881855962008-03-19T16:58:00.000-07:002008-03-19T16:58:00.000-07:00Randy, I find this very interesting also. I wonder...Randy, I find this very interesting also. I wonder if there is a defect in the product all together. <BR/><BR/>Where are you located? I'm wondering if we might have recourse through our state AG's office. Selling the product without telling consumers it must be used regularly to keep it viable might give us a leg to stand on here. <BR/><BR/>If you check this comment out, please contact me through my website. The website link is available on the blog. Maybe by putting our heads together we can both get this thing fixed. Wouldn't that be grand?Rising Rainbowhttps://www.blogger.com/profile/04239592070775412669noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-29166770635316810982008-03-19T14:18:00.000-07:002008-03-19T14:18:00.000-07:00Hi MiKael:This was very interesting to read, since...Hi MiKael:<BR/>This was very interesting to read, since I have a nearly identical experience with this same set of clippers.<BR/><BR/>I purchased my Litening cordless clippers in April of 2007. <BR/><BR/>One of my gripes was an absence of any real helpful instructions, just some very basic generic instructions on a piece of loose paper included in the $500 kit.<BR/><BR/>Anyway after figuring things out for myself I went on to use the clipper for head and neck clipping a foal.<BR/><BR/>When I went to charge the one battery pack after the initial use, it wouldn't charge! The green light came on in the flimsy charger and the battery would not take a charge.<BR/><BR/>I then proceeded to call the service dept at Laube and in my experience I have NEVER gotten a real live person to answer. So I left a message and to my surprise after a week or so I never heard anything back. So I called them again and repeated the process. Still no returned phone call. So after a couple more tries I forgot about it, since by then I didn't need the unit now anymore for the foals.<BR/><BR/>A couple of months ago I resurrected the process again and left another message (unreturned).<BR/><BR/>So I did what in retrospect I should have done initially was box the defective battery pack up and ship it out to Laube with the needed documents and a re-iteration of what I said here.<BR/><BR/>Well, a couple of weeks passed and I didn't hear anything or receive my battery pack back. So I actually emailed customer service and actually got a response. The response I got indicated they had no record of any package from me!!<BR/>Fortunately I had the UPS tracking info and it showed it was delivered and was signed for.<BR/><BR/>After I sent them this information, then they came back and said they found the package! But then they said the battery pack was too old it was obsolete and irrepairable but would send me another one for $150.<BR/><BR/>I responded with "you've got to be kidding. I used the unit one time and is less than a year old and you're telling me it is irrepairable and obsolete. On top of that you want me to plop down another $150 for another one???"<BR/><BR/>After several more exchanges they were going to offer me a new battery pack for $60 (which at this point I have declined). <BR/><BR/>They also said that the "Li battery lifespan is greatly reduced if not used regularly" <BR/><BR/>I wish I would have known about that before buying the thing. I also wanted to know if they had a cordpack for the clipper that I could replace the defective battery with to at least salvage the clipper handpiece, but they don't make such a thing.<BR/><BR/>So my experience is certainly don't buy a Litening cordless clipper and maybe not a Laube at all.<BR/><BR/>RandyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-8256835786534679162007-10-17T10:17:00.000-07:002007-10-17T10:17:00.000-07:00LOC, it's really sad, the first pair I broke in fo...LOC, it's really sad, the first pair I broke in for the friend were great clippers. But who can afford to take the chance at that price.<BR/><BR/>It was my experience at the tack store, that they could decide that the problem was "you screwed them up" and not their problem at all. I saw that too many times to be comfortable about their warranty. Should have listened to my gut and not spent my money.<BR/><BR/>cheri, yupe, not a single word. No we're sorry, nothing. Even offering to look at them to diagnos the problem so I could know if it could be repaired or new parts (battery packs or whatever) would have been helpful, but to not reply at all. I think not good customer service at all.<BR/><BR/>ro, these clippers were very quiet. very light weight and nice and quiet. For the little amount of time they worked, they were great clippers. The problem is they didn't work long enough to justify how much they cost. And my phone is a pain too. lol<BR/><BR/>molly, yes I was impressed that Wahl contacted me and the secretary of the big boss no less! I don't know what it'll take to make a difference, I believe their customer service hasn't been great for years. Like I said before, I should have listened to my gut.<BR/><BR/>equinespirit, what model of Wahl clippers do you have. The one I tried wasn't powerful enough for the job I need to do. It wouldn't even clip through the bridle path.<BR/><BR/>lori, I'm with you about the Oster, they can get very hot. sometimes very fast.<BR/><BR/>barngoddess, I'm thinking that I won't be getting any kind of response from them. If it hasn't happened by now. But if it does, I'll post an update. I'd like nothing better than for them to prove me wrong.Rising Rainbowhttps://www.blogger.com/profile/04239592070775412669noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-10915671801818587672007-10-15T09:23:00.000-07:002007-10-15T09:23:00.000-07:00ouch that sucks.. but really cool that you sent a ...ouch that sucks.. but really cool that you sent a letter like that!! least you know that one company is a decent company.wolfbabyhttps://www.blogger.com/profile/14541603188674366026noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-12841133415488083712007-10-14T20:24:00.000-07:002007-10-14T20:24:00.000-07:00Two thumbs down on Laube---boo! I have two Wahl c...Two thumbs down on Laube---boo! I have two Wahl clippers. I will stick with them. Glad to know Wahl is so responsive.photogchichttps://www.blogger.com/profile/14822162590502709534noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-50255676751816219232007-10-14T07:06:00.000-07:002007-10-14T07:06:00.000-07:00it seems like Wahl definitely knows how to take ca...it seems like Wahl definitely knows how to take care of their customers! you can bet Ill remember that in the future.<BR/><BR/>Word of mouth is the BEST. I reply on it more than anything.<BR/><BR/>I hope you get a response but it doesnt seem likely does it?BarnGoddesshttps://www.blogger.com/profile/01261723771424005816noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-20566446744063282942007-10-13T16:30:00.000-07:002007-10-13T16:30:00.000-07:00Hi MiKaelGeesh I really thought they would at leas...Hi MiKael<BR/><BR/>Geesh I really thought they would at least try to make good on their product. So dissappointing and you can be sure I won't ever buy a pair of their clippers. I have Oster clippers and have pretty good service from them, only thing I find is that they can get a bit hot when used for long periods.<BR/><BR/>Hope all is well. (((((Hugs)))))<BR/><BR/>Lori<BR/>xxLori Schmidt (LoriProPhoto)https://www.blogger.com/profile/01786227217137143996noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-37241453565664615202007-10-13T06:24:00.000-07:002007-10-13T06:24:00.000-07:00Wow! I have a set of Wahl clippers and I'm glad t...Wow! I have a set of Wahl clippers and I'm glad to hear they got back to you even though in all reality they certainly didn't have to. That really says something about that company. I'm sorry you haven't heard back from Laube. And thanks for posting about this. I'll make sure from this point on that I will NOT look into Laube clippers let alone purchase clippers from that company. Customer service is EXTREMELY important to me when it comes to the purchase of big ticket items. ((HUGS!!)) and I truly hope you hear from them soon so my mind can be changed on their product and customer service.EquineSpirithttps://www.blogger.com/profile/05041573346910499278noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-54073958481035571192007-10-13T05:58:00.000-07:002007-10-13T05:58:00.000-07:00Wahl certainly gets our vote of confidence. Thank...Wahl certainly gets our vote of confidence. Thanks for that update. I'm really proud of you for taking the time to write Laube and give it a try. Your post on this matter has got to make a difference.Mollyhttps://www.blogger.com/profile/07331876220972088597noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-36937024680522395672007-10-13T02:29:00.000-07:002007-10-13T02:29:00.000-07:00Mind you, cordless anything seems a bit flakey to ...Mind you, cordless anything seems a bit flakey to me. My phone's a right pain!Carolinehttps://www.blogger.com/profile/06674186812939485043noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-384102655595145382007-10-13T02:28:00.000-07:002007-10-13T02:28:00.000-07:00Hmm. That's a real pain! Although corded clipper...Hmm. That's a real pain! Although corded clippers make a lot of noise and are not so manouverable, they seem a lot more robust than cordless ones, not just the brand you bought.Carolinehttps://www.blogger.com/profile/06674186812939485043noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-22674100950538163452007-10-12T19:40:00.000-07:002007-10-12T19:40:00.000-07:00Good Grief MiKael, not a word. *shakes head* I hop...Good Grief MiKael, not a word. *shakes head* I hope the get back to you, if not I recommend either ostar or Wahl. I have used both in different sizes, from small corded(perfect for bridlepaths and muzzles) to large corded body clippers. Wahl's small corded is super quiet too.cherihttps://www.blogger.com/profile/15019780921555076931noreply@blogger.comtag:blogger.com,1999:blog-6053415389447235937.post-71390327533223002742007-10-12T19:30:00.000-07:002007-10-12T19:30:00.000-07:00Thanks for the info. I've been looking at clippers...Thanks for the info. I've been looking at clippers and now I know which brand to NOT buy.<BR/><BR/>I wish you luck with the next set of clippers that you do buy.Lady Of Chaoshttps://www.blogger.com/profile/15528836839856266688noreply@blogger.com